Refund Policy

Refund Policy – 100% Cashback Guarantee

At Lanka X Ads, we strive to ensure a safe and reliable advertising experience. We offer a 100% Cashback Guarantee on selected ads, subject to the following terms and conditions.

1. Service Responsibility

• We are responsible only for the delivery of the advertised service.
• Lanka Ads, Lanka Ad, Lanka Add, SL Ads, Hela Ads, Personal Ad, and Spa Add listings are covered under this policy.
• We are not responsible for the photos used in the ad. Some may be real, while others could be staged or misleading.

2. Photo Disclaimer

• Photos included in ads are not covered under our cashback guarantee.
• Some images may represent the actual service provider or product, while others may be generic or stock photos.

3. Cashback Eligibility

You are eligible for a 100% refund if:
✅ The advertised service is not received after making payment.
✅ Photos used in the ad, whether real or fake, do not affect refund eligibility.

4. Required Documentation for Refund

To claim a refund, you must provide:
✔ Ad link or screenshot – Clearly showing the ad in question.
✔ Cash transfer slip – Proof of payment (e.g., transfer receipt or bank slip).
✔ Chat history – Communication logs between you and the service provider, discussing the service and payment.

5. Refund Timeframe

• Refunds will be processed within 7 business days after verifying the necessary documentation.

6. Limitations

• Refunds apply only if the service was not rendered, NOT for disputes over photo authenticity.
• Refund claims must be made within 48 hours after payment. Claims beyond this period will not be considered.

7. Contact Us

For refund requests or further assistance, please contact our support team.